We understand that it’s frustrating when a package goes missing during transit. Don’t worry, we’re here to help! If your package hasn’t arrived sumbit the complain within 30 days of the estimated delivery date. We’ll be more than happy to send out a replacement.

To ensure a smooth process, we might request you to confirm your shipping address, just to make sure it’s accurate. Also, we recommend reaching out to the shipping carrier to see if they can help you locate the lost package.

Please note that if the tracking information shows that your order was successfully delivered but you haven’t received it, we won’t be able to reship the order in this case. However, we’re always here to support and guide you in any way we can.

We appreciate your understanding and patience during this process, and we’re committed to making it right for you.

Sometimes, despite our best efforts, an order may be returned to us due to an undeliverable address or other circumstances. These can include a package being unclaimed at customs, or being refused or returned by the recipient. Rest assured, we’ll notify you as soon as the order makes its way back to our facility.

In cases like these, we’ll need to confirm a new address if the initial one was undeliverable, or if you’d like us to resend the package to the same address, we’ll need your confirmation that you’ll be able to receive the order this time around.

As a gesture of goodwill, we’ll happily reship your order free of charge, ensuring that your shopping experience with us remains a pleasant one. We’re here to help and always eager to make things right for our valued customers.

We’re truly sorry if any items arrive damaged, and we want to make it right for you. If this happens, please take a photo of the damaged goods and email it to support@orbeezgun.us. Once we receive the photo and assess the situation, we’ll be more than happy to send you a replacement at absolutely no cost to you.

Your satisfaction is our top priority, and we’re committed to ensuring you have a fantastic experience with us.

We understand that sometimes, you might have a change of heart. If your order hasn’t been shipped yet, we’ll be able to process a refund for you without any trouble.

However, if your order has already been shipped and it’s correct as per your request, we won’t be able to offer any refunds or exchanges in that case. We appreciate your understanding and hope you’ll find satisfaction in the items you’ve received.

We’re here to ensure you have a great experience with our products. If you need to submit a claim for misprinted, damaged, or defective items, please do so within 30 days of receiving the product. This timeframe allows us to address the issue promptly and effectively.

In case your package gets lost in transit, it’s essential to submit a claim no later than 30 days after the estimated delivery date. By doing so, we can better assist you in locating the package or providing a suitable solution.

We appreciate your cooperation and are committed to making your shopping experience with us a positive one.