Every product purchased from OrbeezGun.us is protected by our straightforward Returns & Refund Policy. For 30 days from the date of receiving your order, you’re covered by our policy!
Should you receive a product that’s defective or shows signs of quality issues within the first 30 days, our warranty covers it, and we will offer a refund or free replacement. If you change your mind within the first week, we’ll provide a return address. Please ensure that the returned products are in like-new condition with all parts, accessories, tags, labels, etc. intact. These returns are eligible for a refund for the cost of the products.
To initiate a return or refund, please reach out to us at: service@orbeezgun.us. Allow our customer service team 1-3 business days to process your return request. Upon receipt and approval of the returned product, your account will be refunded within 3-7 days.
Please note that refunds are issued for the cost of products only. Restocking fees, return-to-sender fees, or other applicable fees are the customer’s responsibility. For the return address, kindly contact us at service@orbeezgun.us.
We also offer a refund with no handling fee. If the product is successfully delivered, we will assume that the customer has received the goods. If there’s any issue with your shipment, OrbeezGun.us will be glad to assist in claiming from the carrier company.
Regarding the return shipping fee, OrbeezGun.us will cover the cost for returns due to products arriving with quality issues or being defective. For other returns not caused by product problems, the customer will bear the shipping cost.
Refunds are issued to the original payment account. Paypal refunds generally take 1-3 working days, and credit card refunds generally take 5-10 working days, subject to variations between different banks. For inquiries on when the refund will be credited to your account, please contact your bank or card-issuing company.
In case of failure to receive a credit for a return, please contact your bank/credit card company. It may take some time for the refund to be posted to your account.
Please be aware that your warranty and ability to return an item will be voided under the following circumstances:
– Attempting to disassemble, upgrade, repair, or alter the product in any way, including the removal of the tip, and any warning/safety labels or markings.
– External damage and/or wear and tear due to the nature and use of Orbeez gun products, which are not covered under the warranty of any product.
– Charging batteries without a smart charger. A smart charger is required to safely charge all batteries.
– Soiled garments or Tactical Gear/Apparel missing original tags. Soiled items or those with tags removed will not be accepted under any circumstance.
With regards to pre-order exclusives and limited edition items, we do not process cancellations to ensure the correct quantity is manufactured. However, our return, exchange, and warranty policies still apply to these orders.
By purchasing from OrbeezGun.us, you agree that you understand your responsibility to know the local, state, and federal laws concerning the products you are purchasing and agree to any of OrbeezGun.us’s policies.
Please note, all fraudulent chargebacks are investigated and will be prosecuted to the fullest extent of the law.
If you need to cancel your order before it has been shipped, we will do our best to accommodate your request. Please be aware that due to our fast fulfillment processes, your order may be shipped before we receive and process your cancellation request. In this case, a return request must be submitted, with return shipping cost borne by the customer. We do our best to issue refunds as quickly as possible on our end.
Lastly, due to the impact of COVID-19 on the shipping industry, all delivery dates are estimates and are subject to change. We appreciate your understanding in this matter.
